Company Policies and General Info


You can securely order online from with just a click on your computer, 24 hours a day, 7 days a week with using our secure-SSL ( Encryption Technology ) shopping cart facility.

Call Us

You may call us toll-free at 1-877-443-1212 to place an order between 10:00am to 6:00pm(CST) Monday To Friday. Please use this toll free number for ordering only. For all other information please call 847-519-1201

By Fax or Email

You may fax your order 24 hours a day at (847) 519-1270. Or email it to us at

Shipping Options and Costs

Most orders in by 3:00pm(CST) usually ship the same day or next business day. For the 48 contiguous United States, we offer a variety of shipping options: Ground, 3 Day, 2 Day Air, 1 Day Air Delivery. Please call us at 1-847-519-1201 for Saturday delivery services.

Shipping Time

Orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. International orders or APO/FPO orders may take longer. Orders are not processed or shipped on Saturdays, Sundays and Holidays. In the event of delays, every effort will be made to contact you by phone, e-mail or mail. If the delay is due to backorder or item is not available, you will receive notice and be given the choice to remain on backorder, substitute to another item, or cancel your order.

International Orders

Please note that we are not responsible for duties and GST. You are advised to consult your local government import office if you have questions. Import duties, customs duty, VAT taxes, brokerage and clearance fees is the responsibility of a buyer or receiver.

Sales Tax

We only collect sales tax on orders being shipped to an address within Illinois State. Current sales tax is calculated @10%. There is no tax collected for orders shipped outside of Illinois State.

Payment Options

We accept Visa, MasterCard, Discover and American Express credit cards.

Credit Card Orders

Orders placed by Credit Card Payment is carefully processed.

Order Tracking

Shipments tracking numbers are emailed once orders are shipped.

Return Exchange Policy

Most product is guaranteed for 1 year parts and 90 days labor by the manufacturer (unless specifically stated otherwise). The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. On most items we offer an exclusive 30-day exchange/refund policy. The items that have been installed, scratched, or abused WILL NOT BE accepted for return or credit.

If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization from us. Items must be returned in original factory packaging. Shipping charges are not refundable. Special order items may not be returnable.

To return or exchange a product, please call Customer Service at 1-847-519-1201 or email us at for RMA number (Return Merchandise Authorization). All Returns require an authorization number. Please note that an RMA # does not guarantee final disposition. All returns are subject to inspection. All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns. Pack the product's factory box into a shipping box with packing material, and tape securely. Write the RMA # issued by Customer Service clearly on the outside of the shipping carton, not on the product package.

Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid! We suggest that you use UPS Ground Service "Insured." Sorry, we cannot accept COD or freight-collect shipments. No goods will be accepted for exchange or return without authorization. Exchanges, replacements or refunds are initiated only after receiving of returned merchandise. Credits will be issued after our warehouse receives, inspects, and processes your return. Shipping charges are not refundable and do not covered by manufacturer's warranty.
We believe in customer's basic honesty and keeping this principle in our mind we will make every effort to satisfy our customers need. Please feel-free to contact us for any questions on our return policy.

Price Match Policy

If you have found a lower price from another authorized retailer, we will do our best to meet or beat any authorized competitors' price (on the same unit with proof of advertised price at the time of ordering). Price matching is only applicable to identical conditions of sale. The item must be in stock at the other authorized dealer (not a floor sample, "open box" item, refurbished or demo piece). The price match policy refers to prior to placing an order. Please contact us for price match before placing an order. We do not adjust prices after order is shipped or delivered.

Cancel Or Change Order

If you need to cancel or make a change to your order, please call us immediately at 1-847-519-1201. There is no fee for cancelled orders.

Secure Shopping

At your order process is secured with the Secure Sockets Layer (SSL) protocol. SSL provides you with the freedom to shop online without the fear of your credit card information being stolen. This encryption compares to a combination lock that has several trillions of combinations. There are three ways that indicate whether you're on a secure web page:
1. All URL's (web addresses) that require and use an SSL connection start with https: instead of http:
2. The key or padlock on your browser screen will become solid.
3. Security Alert messages may popup while moving between regular and secure pages.

Privacy Policy

We at take your privacy as seriously as you do. To help ensure your privacy, we use the most up-to-date encryption technology to keep your personal information as secure as possible. This includes your billing, credit card, and account information; none of this can be read as it travels to our system. We do not sell, trade, or otherwise share your personal information, such as name, email address, physical address, phone numbers, buying history, etc. without your permission. Your information stays here, period. You do not have to worry about receiving unsolicited email from other companies or individuals as a result of shopping at Your email address is generally used for sending you tracking numbers or order status.

Disclaimer shall not be held responsible for damage or loss of any kind due to your use of software and/or any other product purchased at Our maximum liability to you is the amount you paid for the product. Products mentioned at are not necessarily endorsed by us.

Errors and Omissions

While has tried very hard to ensure the accuracy of the product and pricing information in our store and our marketing materials, we are not responsible for typographical errors, omissions or technical inaccuracies.